About CloudHance

CloudHance is an IT support company based in the UK and founded in 2006. We protect small busineses from online criminals, malware threats, and technology failure. We do this by creating layers of protection around our clients and their business. We show them the dangers they’re exposed to and how we’ll eliminate them.

Our guarantees are designed to protect our clients. We take on the technology risks other IT shops pass on to you.

How does “average” IT support usually work?

Average IT support is reactive. Something bad happens and you call your IT guys in a panic. You’ve lost your backups, a virus prevents your team from working, or something’s not working right. Reactive IT support means you’ll always have downtime, and you’ll always lose money every time something goes wrong. You lose money while you wait for viruses to be cleaned, backups to be restored, maintenance to be completed, or updates to be made.

What is doting IT support?

Doting IT support is proactive. Our managed IT service means we don’t wait for you to realise there’s a problem; we monitor the computers and devices in your network, in real time. We look for threats to your business, areas that need improvement, and ways to improve performance. We find and fix IT problems immediately and automatically, minimising downtime or eliminating it all together. Now that rootkit your employee uploaded after work on Friday doesn’t stop you from working on Monday.

You can’t prevent every IT problem.

You pay for IT support when you need it. You’re still reacting to problems instead of preventing them. Something goes wrong and you call your IT guy. When he shows up you have to explain the problem, give him access to your network, and whatever else he needs to get started. You’ve lost a lot of time and he hasn’t even found the problem yet.
Your IT guys dote on your business. They’re instantly alerted when they notice a security hole in your network. They also see that unauthorized users are trying to get into your network. They restrict outside access to your data and lock down your network, fixing the problem before any damage is done.

Why do I need doting IT support?

You need it because you don’t know what you don’t know. Can you spot employee bad habits that expose your business to theft? Can you find and fix security holes that make your private information public?

You’ll still have to deal with the unexpected.

That’s right. Remember though, that your downtime skyrockets when your IT support receives secondhand information. Our managed IT subscription means that we find and fix IT problems automatically. Since we already know what the problem is there’s no need for you to explain anything and we don’t spend time getting usernames and passwords from you.

What if I end up paying for more than I use?

Our managed IT subscriptions come with different service levels, so you only pay for what you use. Upgrade or downgrade anytime.
Reduce downtime and expenses by as much as 93%.

Our Guarantees


  1. Price Lock Guarantee - We’ll always provide you with fixed price estimates.


  2. Failure Free Guarantee - There’s nothing worse than paying for a product that falls apart as soon as you’re ready to use it..


  3. Pay Once Guarantee - With CloudHance, you’ll only pay for a project once. If we make a mistake or our work needs to be repaired (and it’s our fault), we’ll make it right free of charge.


  4. Rapid Response Guarantee - If you’re a Managed IT customer and we fail to match the response times we promised you, we’ll fix your problem free.


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