Hardware Break/Fix Services

Is your IT department spending too much time fixing laptops and desktops? CloudHance’s Onsite Services can help with on-site repair delivered according to your specific budget, asset mix, warranty status, needed hours of coverage and service-level agreement (SLA) requirements.

By transferring break/fix care to CloudHance, you no longer need to keep replacement parts in stock, or hire, train and manage resources with all the skill set required to address hardware issues. Your team remains focused on strategic and tactical projects while CloudHance diagnoses and resolves hardware issues transparently.

Our standardised Hardware Break/Fix Service is delivered by certified Technicians that continuously train on the latest hardware models and troubleshooting techniques. We leverage over 60 supply hubs around the UK to source and deliver the right part as quickly as possible.

Experienced Technicians provide technical diagnosis, identification of required parts, and the expertise required to get your end-user equipment back up and running quickly. Fast, seamless repairs by experts in their field ensure that hardware issues have the least possible impact to your productivity and bottom line. Where required, loan equipment can also be provided whilst user’s devices are out of action to minimise business disruption. Contact us today to get started.

Our Guarantees

  1. Price Lock Guarantee - We’ll always provide you with fixed price estimates.

  2. Failure Free Guarantee - There’s nothing worse than paying for a product that falls apart as soon as you’re ready to use it..

  3. Pay Once Guarantee - With CloudHance, you’ll only pay for a project once. If we make a mistake or our work needs to be repaired (and it’s our fault), we’ll make it right free of charge.

  4. Rapid Response Guarantee - If you’re a Managed IT customer and we fail to match the response times we promised you, we’ll fix your problem free.

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