Hosted Telephony

Consumers as young as 5 are now making calls via hosted telephony platforms such as Skype, your employees are used to making the most of technology and apps that allow versatile methods of communication. Businesses are now challenged by employees to provide advanced levels of business technology as tools to work with.

The “Consumerisation of IT” has led to a lot of businesses upgrading to IP platforms to keep employees that are a benefit to the business.

Hosted Telephony is delivered in many forms it could be via Mobile Apps that offer a SIP Gateway, business grade Hosted IP solutions and even via UC tools such as Microsoft Lync. The use of VoIP has seen a rapid increase over recent years this increase is due to the improved connectivity solutions that are readily available.

CloudHance use IP Telephony as a platform to support our customers requirements, why do CloudHance use IP telephony?

“My support teams look after over 50,000 end users so there is a real need to ensure that we have both high levels of uptime, call quality and built in Disaster Recovery solutions. If for any reason our business premises are not accessible we can support our customers from any location in the globe without disruption to our service levels ensuring customers are satisfied and we meet our SLA’s.” Head of Service Delivery, Paul Maclennan.

Our IP Telephony Team are trained and accredited in delivering a multiple array of solutions, and more importantly are able to integrate these solutions to deliver a UC experience.

Business Benefits

- Control/Management – can be done remotely to support UK and Global offices.
- Scalable solutions to grow with your business size and needs.
- Portable solution that can cope with geographical changes.
- Integration with our CTI/CRM.

Capability LED Value

- Multi site solutions.
- Voice breakout for Microsoft Lync.
- SIP Solutions.
- Mobile integration.
- Disaster recovery.
- Intelligent routing.
- Solutions for Europe through a single helpdesk.


- Microsoft Lync.
- Colt Network Services.

Reduce costs

- Reduction in capital expenditure on telephony costs.
- Hybrid Telephony Solutions using existing PBX.

Our Guarantees

  1. Price Lock Guarantee - We’ll always provide you with fixed price estimates.

  2. Failure Free Guarantee - There’s nothing worse than paying for a product that falls apart as soon as you’re ready to use it..

  3. Pay Once Guarantee - With CloudHance, you’ll only pay for a project once. If we make a mistake or our work needs to be repaired (and it’s our fault), we’ll make it right free of charge.

  4. Rapid Response Guarantee - If you’re a Managed IT customer and we fail to match the response times we promised you, we’ll fix your problem free.

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